Shipping Policy

Thank you for shopping with Levantine Dress. This page explains where we ship, what it costs and how long it takes.

Where we ship

We ship to all provinces and territories in Canada and to all 50 US states. We do not ship to P.O. boxes. If you live outside Canada and the US and would like to order, contact us at support@levantinedress.com and we will quote the actual shipping cost before you pay.

Carriers

Orders within Canada ship with Canada Post. Orders to the United States ship with Canada Post and its US partner (USPS) or a comparable carrier. Every order is tracked from pick-up to delivery.

Shipping rates

Standard shipping is a flat $15 per order, charged in the currency you shop in (CAD or USD). The rate is shown at checkout before you pay. Free shipping offers, when available, are announced on the site.

Processing time

Most orders are dispatched within 1 to 3 business days. Some items are made to order or arrive from our makers on request and can take longer; the product page or a follow-up email will tell you the expected date. Orders placed on weekends or holidays are processed on the next business day.

Delivery times

Canada: 3 to 7 business days after dispatch. United States: 5 to 10 business days after dispatch. These are carrier estimates. We will always do our best to get your order to you quickly, but delays at the carrier or at customs are outside our control and are not grounds to cancel an order.

Tracking

You will receive a tracking number by email as soon as your order ships. If the tracking shows no progress for several days, contact us and we will open an inquiry with the carrier.

Duties and taxes

Prices for Canadian orders include applicable Canadian sales taxes. Orders to the United States may be subject to import duties and taxes charged by US customs. These are the responsibility of the customer and are not included in our prices or shipping fees.

Your responsibilities

Please make sure your delivery address is complete and correct, and that someone can receive the parcel or that a safe delivery instruction is in place. If a parcel is returned to us or needs re-delivery because of an incorrect or incomplete address, the re-delivery cost is charged to the customer. Once the carrier confirms delivery, the parcel becomes the responsibility of the addressee.

Lost or damaged in transit

If your order arrives damaged, or has not arrived within 10 business days of the dispatch date, email support@levantinedress.com within 7 days with your order number and photos (for damage) and we will work with the carrier to resolve it with a replacement or refund.

Questions

Email support@levantinedress.com or use the Contact page. We reply within one business day.